Journey to Excellence

Assistance and Support

An integral part of technology purchasing should include support to maintain the equipment. This may include warranties and service agreements. Personnel need to be available in a timely manner to assist and repair equipment.

Some key points to keep in mind:

  • Over the long term, certified technicians, rather than willing but unqualified volunteers, may be more cost effective.
  • On-site personnel, where practical, should be periodically trained in the support of the school’s technology.
  • When a local reputable vendor is available, he/she may provide better service value than distant/discount distributors.
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